Kia ora Eva,

Thank you for getting in touch.

I have checked with our ticketing team and it is still the case that SuperGold card holders travel for free on public holidays. This is as well as between 9am and 3pm and after 6.30pm from Monday to Friday, and all day on weekends.

We apologise to the readers of yours who had to pay fares on Waitangi Day. This should not have happened and I have been assured that our operators will be reminded of the SuperGold timeframes for free travel.

Ngā mihi nui,

Grace 

Grace Drysdale-Dunn

Kaitohutohu Pāpāho | Media Advisor