Kia ora 

Thank you for getting in touch with Metlink regarding the Kapiti line trains.

Firstly, we would like to sincerely apologise for the inconvenience and distress this would’ve caused you.

Please be assured that we have lodged a complaint on your behalf so this will be brought to the attention of the appropriate team for further investigation. Once this is complete, a member from the Customer Care Team will contact you with the outcome of this.

Please note Case Number – 257648

Once again, thank you for taking the time out of your day to inform Metlink of this and we genuinely apologise for this experience. If you have any further concerns or questions on the matter please feel free to reply to this email.

Take care and stay safe.

Ngaa mihi nui,


Metlink Contact Centre


Te Pane Matua Taiao

100 Cuba Street, Wellington 6011|PO Box 11646, Manners Street, Wellington 6142

T: 0800 801 700|

Opening Hours, Monday to Friday 6 am — 10 pm, Saturday 7am-9pm, Sunday and Public Holidays 8 am –8 pm