We mentioned in June last year that the meter on the pipe serving us and our closest neighbour was leaking and as a result the council had to dig a trench across the street to fix things.
To add insult to injury we next found ourselves being billed for 5 times the amount of water we had actually used.
Our letter to the KCDC and their reply speak for themselves.
Is there an apology for their stuff-ups? Of course not. At least, however, they recognize they were in the wrong, which is more than can be said for some people.
If this sort of thing has happened to us, it must be happening to others, too — we thus recommend you closely examine each and every invoice you get from the KCDC, until these ridiculous meters are disestablished.